This discussion topic is read only This discussion topic has been answered Discussion topic: Can’t recieve calls on both my sky mobiles

This message was authored by: BWFCHOLTY · ‎01 Jun 2023

Yes mine stopped accpting incoming calls a few hours ago, but everything else including outgoing is all fine.

Just get a message blah blah 48 hrs sort out !!! Not great when its your business sales number

This message was authored by: CScru · ‎01 Jun 2023

Hi @Clareridds thanks for the info- please post an update and more information urgently. I am waiting for a call from the hospital, i desperately need my phone to be working.

This message was authored by: CJMH · ‎01 Jun 2023

We've fixed the issue affecting calls (earlier today)*

Our service levels are now back to normal, but we'll make sure we keep an eye on things. Sorry if this caused you any problems, thanks for bearing with us.

Updated 14:09 (refreshed hourly). Recent faults might not show yet.

Doesn't seem to be fixed!

This message was authored by: Daniel0210 · ‎01 Jun 2023

@CScru

The post marked as the answer has recently been updated.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Julieclaw · ‎01 Jun 2023

I can make calls on my phone but I’m not receiving them

This message was authored by: CJMH · ‎01 Jun 2023

Has anyone let the news stations know?

This message was authored by: Moonhead1 · ‎01 Jun 2023

Me too!

When people try to phone me, it goes straight to an engaged tone.

This message was authored by: Rhea+BJ · ‎01 Jun 2023

I'm unable to receive calls

This message was authored by: SKY1992bf · ‎01 Jun 2023

@Rhea+BJ There is currently a known issue under investigation by sky, see the marked answer for latest update

Also see

https://www.sky.com/help/servicestatus

The above link may be inaccurate or may not yet show the latest information but should soon be updated to reflect current position

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: CJMH · ‎01 Jun 2023

IF the status page has been up to date I wouldn't now have to wait for another doctors appointment in 25 days time!

Mobile service needs to be so muich better and incident managment needs a full review!

This message was authored by: hi+mick · ‎01 Jun 2023

I've just realised my galaxy s10 is not receiving calls

This message was authored by: SKY1992bf · ‎01 Jun 2023

@hi+mick There is currently a known issue under investigation by sky, see the marked answer for latest update

Also see

https://www.sky.com/help/servicestatus

The above link may be inaccurate or may not yet show the latest information but should soon be updated to reflect current position

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: CJMH · ‎01 Jun 2023

Service status is incorrect and not up to date

This message was authored by: SKY1992bf · ‎01 Jun 2023

@CJMH wrote:
Service status is incorrect and not up to date

@CJMH My post and the marked answer does clearly indicate the service status is inaccurate and not up to date, hopefully it will be updated soon

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Chez28 · ‎01 Jun 2023

Are there any updates on the sky network?

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This discussion topic is read only This discussion topic has been answered Discussion topic: Can’t recieve calls on both my sky mobiles

Re: I cannot receive incoming calls

Re: Can’t recieve calls on both my sky mobiles

Re: Can’t recieve calls on both my sky mobiles

Re: Can’t recieve calls on both my sky mobiles

I can make calls on my phone but I’m not receiving them

Re: Can’t recieve calls on both my sky mobiles

Re: I can make calls on my phone but I’m not receiving them

Calls

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Re: Not receiving calls

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