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31 Oct 2021 08:49 AM - last edited: 31 Oct 2021 09:00 AM
SKY+UPDATE - INCORRECT TIME SHOWING IN SKY GUIDE
We are aware that some customers with Sky+ boxes are seeing British Summer Time shown in the Sky Guide this morning following the overnight seasonal clock change.
We are investigating how to correct this. We have verified that the impact appears limited to the wrong time being shown in the clock. Watching live TV, recordings, and downloading and playing On Demand appear to be working correctly
This doesn't affect customers with Sky Q and Sky Glass
02 Nov 2021 09:14 AM
***IMPORTANT UPDATE PLEASE READ***
Sky+HD boxes showing the wrong time will be automatically updated in the early hours of Wednesday and Thursday morning to correct this problem.
We strongly recommend leaving your box to update automatically as this is the simplest way to receive the update.
If you would like to update your box sooner, you can follow the manual update instructions here: https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd.
After the update, your box will be running the new software version R024.092.10.00P. You can check the software version by pressing “SERVICES” on your remote, selecting “Settings”, and navigating to the “Details” tab. You will find the software version next to “Model Number”.”
Sam
Community Manager
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31 Oct 2021 02:14 AM
For the first time ever my tv guide never changed with the clocks.
I have unplugged and reset.
31 Oct 2021 02:26 AM
clock on sky tv has not changed following clocks going back in uk
31 Oct 2021 02:28 AM
clock on sky tv screen has not changed following clocks going back in uk.
31 Oct 2021 02:50 AM
My time has not changed when the clocks went back? Don't know what to do.
31 Oct 2021 02:53 AM
Posted by a Superuser, not a Sky employee. Find out moreFor those posting about about the time not changin g in the Sky + boxes, there is is nothing you can do to force it, just be patient and the system will update itself at some point in the morning.
It's likely the changes won't happen until after 3am, there is nothing to panic about.
31 Oct 2021 05:51 AM
The clock does not appear to have updated and so is one hr ahead
31 Oct 2021 06:00 AM
We are having the same problem....time of sky tv guide is also incorrect.
31 Oct 2021 06:06 AM
Yes its totally up the wall !
31 Oct 2021 06:23 AM
Hi,
My Sky+ box has not switched to GMT when the clocks changed.
i can't find a setting that will let me change time manually. Is there anything I can do?
31 Oct 2021 06:51 AM
what can you do to change time on sky, it's 1 hour fast
31 Oct 2021 06:52 AM
Yes I just noticed the same. Never happened before I don't think! Wonder how long until they notice 😂
31 Oct 2021 06:58 AM
Same here. Will it cause an issue with recordings?
31 Oct 2021 06:59 AM
Clock still wrong and it's now 07:00
31 Oct 2021 06:59 AM
We are having the same problem. Have tried restarting the Skybox but to no avail.
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