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Discussion topic: BST TIME CHANGE PLEASE READ!!!

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This message was authored by Ash4096 This message was authored by: Ash4096

BST TIME CHANGE PLEASE READ!!!

 

SKY+UPDATE - INCORRECT TIME SHOWING IN SKY GUIDE

 

We are aware that some customers with Sky+ boxes are seeing British Summer Time shown in the Sky Guide this morning following the overnight seasonal clock change.

 

We are investigating how to correct this. We have verified that the impact appears limited to the wrong time being shown in the clock. Watching live TV, recordings, and downloading and playing On Demand appear to be working correctly

 

This doesn't affect customers with Sky Q and Sky Glass

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This message was authored by Sam-R This message was authored by: Sam-R Answer

Re: BST TIME CHANGE PLEASE READ!!!

***IMPORTANT UPDATE PLEASE READ***

 

Sky+HD boxes showing the wrong time will be automatically updated in the early hours of Wednesday and Thursday morning to correct this problem.

 

We strongly recommend leaving your box to update automatically as this is the simplest way to receive the update.

 

If you would like to update your box sooner, you can follow the manual update instructions here: https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd.

 

After the update, your box will be running the new software version R024.092.10.00P. You can check the software version by pressing “SERVICES” on your remote, selecting “Settings”, and navigating to the “Details” tab. You will find the software version next to “Model Number”.”

Sam
Community Manager

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