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Discussion topic: BST TIME CHANGE PLEASE READ!!!

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This message was authored by Ash4096 This message was authored by: Ash4096

BST TIME CHANGE PLEASE READ!!!

 

SKY+UPDATE - INCORRECT TIME SHOWING IN SKY GUIDE

 

We are aware that some customers with Sky+ boxes are seeing British Summer Time shown in the Sky Guide this morning following the overnight seasonal clock change.

 

We are investigating how to correct this. We have verified that the impact appears limited to the wrong time being shown in the clock. Watching live TV, recordings, and downloading and playing On Demand appear to be working correctly

 

This doesn't affect customers with Sky Q and Sky Glass

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This message was authored by Sam-R This message was authored by: Sam-R Answer

Re: BST TIME CHANGE PLEASE READ!!!

***IMPORTANT UPDATE PLEASE READ***

 

Sky+HD boxes showing the wrong time will be automatically updated in the early hours of Wednesday and Thursday morning to correct this problem.

 

We strongly recommend leaving your box to update automatically as this is the simplest way to receive the update.

 

If you would like to update your box sooner, you can follow the manual update instructions here: https://www.sky.com/help/diagnostics/updating-sky-box/updating-software-sky-plus-hd.

 

After the update, your box will be running the new software version R024.092.10.00P. You can check the software version by pressing “SERVICES” on your remote, selecting “Settings”, and navigating to the “Details” tab. You will find the software version next to “Model Number”.”

Sam
Community Manager

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This message was authored by tso This message was authored by: tso

EPG SKY+HD Time never went back with clocks

For the first time ever my tv guide never changed with the clocks.

I have unplugged and reset.

This message was authored by camerone This message was authored by: camerone

Re: EPG SKY+HD Time never went back with clocks

clock on sky tv has not changed following clocks going back in uk

This message was authored by camerone This message was authored by: camerone

Re: EPG SKY+HD Time never went back with clocks

clock on sky tv screen has not changed following clocks going back in uk.   

This message was authored by Morton85 This message was authored by: Morton85

Re: EPG SKY+HD Time never went back with clocks

My time has not  changed when the clocks went back? Don't know what to do.

This message was authored by GD1 This message was authored by: GD1

Re: EPG SKY+HD Time never went back with clocks

Posted by a Superuser, not a Sky employee. Find out more

For those posting about about the time not changin g in the Sky + boxes, there is is nothing you can do to force it, just be patient and the system will update itself at some point in the morning.

 

It's likely the changes won't happen until after 3am, there is nothing to panic about.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by anniemol5 This message was authored by: anniemol5

Time is showing wrong on sky

The clock does not appear to have updated and so is one hr ahead

This message was authored by DJP007 This message was authored by: DJP007

Re: Time is showing wrong on sky

We are having the same problem....time of sky tv guide is also incorrect.

This message was authored by anniemol5 This message was authored by: anniemol5

Re: Time is showing wrong on sky

Yes its totally up the wall !

This message was authored by Red+Riding+Hood This message was authored by: Red+Riding+Hood

Box has not switched time to GMT

Hi,

 

My Sky+ box has not switched to GMT when the clocks changed.

 

i can't find a setting that will let me change time manually. Is there anything I can do?

This message was authored by Kiki+cob+jim This message was authored by: Kiki+cob+jim

Re: Time is showing wrong on sky

what can you do to change time on sky, it's 1 hour fast

This message was authored by Michelle+Curtis This message was authored by: Michelle+Curtis

Re: Time is showing wrong on sky

Yes I just noticed the same. Never happened before I don't think! Wonder how long until they notice 😂

This message was authored by Miss+Jones40 This message was authored by: Miss+Jones40

Re: Time is showing wrong on sky

Same here. Will it cause an issue with recordings?

This message was authored by Albert64 This message was authored by: Albert64

Re: EPG SKY+HD Time never went back with clocks

Clock still wrong and it's now 07:00

This message was authored by GLHV This message was authored by: GLHV

Re: Time is showing wrong on sky

We are having the same problem.  Have tried restarting the Skybox but to no avail.

 

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