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Discussion topic: Compensation refund

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Avatar for AmyLea
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This message was authored by: AmyLea

Message posted on ‎17 Mar 2025 02:15 PM

Compensation refund

I've had an email saying thatci will get a compensation refund of 54.90 cos there was a delay in setting my sky Internet up an I've still not received it xxx
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎17 Mar 2025 02:16 PM

Re: Compensation refund

Posted by a Superuser, not a Sky employee. Find out more

It's usually credited to your account to offset future bills rather than refunded.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎17 Mar 2025 02:43 PM

Re: Compensation refund

Posted by a Superuser, not a Sky employee. Find out more
@PandJ2020 wrote:

It's usually credited to your account to offset future bills rather than refunded.

And applied within 30 days of the fault being fixed 


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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎17 Mar 2025 02:47 PM

Re: Compensation refund

Posted by a Superuser, not a Sky employee. Find out more

@AmyLea 

See this link

https://www.sky.com/help/articles/auto-compensation

If delayed provioning is the same timescales as fault fixing it is applied 30 days after activation and will come in the form of a credit appearing on your Sky account. There is no equivalent scheme in place for customers in the Republic of Ireland.



▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
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with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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