Compensation refund

[AmyLea]

I've had an email saying thatci will get a compensation refund of 54.90 cos there was a delay in setting my sky Internet up an I've still not received it xxx

[PandJ2020]

It's usually credited to your account to offset future bills rather than refunded.

[SKY1992bf]

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@PandJ2020 wrote:

It's usually credited to your account to offset future bills rather than refunded.

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And applied within 30 days of the fault being fixed 

[Daniel0210]

@AmyLea 

See this link

https://www.sky.com/help/articles/auto-compensation

If delayed provioning is the same timescales as fault fixing it is applied 30 days after activation and will come in the form of a credit appearing on your Sky account. There is no equivalent scheme in place for customers in the Republic of Ireland.