Discussion topic: account restricted

This message was authored by: nichcolasmcc · ‎11 Dec 2024

hello there my sky account has been restricted for a while now and im just woundering if i can pay my past due debt of nearly £160 from cancelling the sky q subscription a few years back. do i have to pay sky them selves or will i have to pay the debt collection (C.A.R.S) agency sky has contacted to get the money so that my account can get the restrictions removed

This message was authored by: SKY1992bf · ‎11 Dec 2024

@nichcolasmcc You need to deal with the debt agency, your account will have been closed by sky so can't be restarted, but you could try signing up as a new customer

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: nichcolasmcc · ‎11 Dec 2024

id like to keep the same account as i have 1200gig of data on my phone contract that i can trade in and get £300 of an upgraded contract i guess ill try pay it off witht the debt collection agency then thanks for the info

This message was authored by: SKY1992bf · ‎11 Dec 2024

@nichcolasmcc Your mobile account is separate from any tv account you had so that shouldn't be affected

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Daniel0210 · ‎11 Dec 2024

@nichcolasmcc

Unfortunately there is no guarantee Sky will allow you back if you have a previous poor payment history.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: account restricted

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