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Discussion topic: account restricted

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This message was authored by: nichcolasmcc

Message posted on ‎11 Dec 2024 04:01 PM

account restricted

hello there my sky account has been restricted for a while now and im just woundering if i can pay my past due debt of nearly £160 from cancelling the sky q subscription a few years back. do i have to pay sky them selves or will i have to pay the debt collection (C.A.R.S) agency sky has contacted to get the money so that my account can get the restrictions removed

 

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎11 Dec 2024 04:07 PM

Re: account restricted

Posted by a Superuser, not a Sky employee. Find out more

@nichcolasmcc You need to deal with the debt agency, your account will have been closed by sky so can't be restarted, but you could try signing up as a new customer 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by: nichcolasmcc

Message posted on ‎11 Dec 2024 04:19 PM

Re: account restricted

id like to keep the same account as i have 1200gig of data on my phone contract that i can trade in and get £300 of an upgraded contract i guess ill try pay it off witht the debt collection agency then thanks for the info

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This message was authored by: SKY1992bf

Message posted on ‎11 Dec 2024 04:22 PM

Re: account restricted

Posted by a Superuser, not a Sky employee. Find out more

@nichcolasmcc Your mobile account is separate from any tv account you had so that shouldn't be affected 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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This message was authored by: Daniel0210

Message posted on ‎11 Dec 2024 04:22 PM

Re: account restricted

Posted by a Superuser, not a Sky employee. Find out more

@nichcolasmcc 

Unfortunately there is no guarantee Sky will allow you back if you have a previous poor payment history. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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