Help towards bill from old supplier

[Wendy-G-]

Hi there VIRGIN have decided that I owe £160 for cancelling which is more than 3 months bill When I signed up there was an offer of help towards this so how do I sort this as I cannot find any info on here. I currently have no phone available to ring up Cheers

[SKY1992bf]

@Wendy-G- Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv (currently only applies to sky Q) or broadband)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

[caesarome]

@Wendy-G- 

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from BT where you have been charged and a copy of a statment showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)

[Mark39]

Welcome to this customer Community @Wendy-G-  🙂

You can find all the information you need here: https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky