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Discussion topic: Technical fault on billing

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This message was authored by KathW1 This message was authored by: KathW1

Technical fault on billing

I received an email to say our contract had been renewed. I went into my services on the Sky TV selected, accounts / billing payments but it says these services not available. I checked in my Sky Go app and is coming up with a technical error. For 3 weeks since the 5th September I have been ringing Sky and have spoken so far to at least 9 Customer Service assistants, having been told each time they can not access my acct. I KNOW THIS IS THE PROBLEM. Nobody can access the account. I was told give it 72 hours by one, I was told it takes 7 days by another, it takes a few days said another. On one call I was on for 50 minutes then was cut off. At least 3  of them said  they would call me back and never did. PLEASE PLEASE CAN SOMEONE HELP ME OUT?