Technical fault on billing

[KathW1]

I received an email to say our contract had been renewed. I went into my services on the Sky TV selected, accounts / billing payments but it says these services not available. I checked in my Sky Go app and is coming up with a technical error. For 3 weeks since the 5th September I have been ringing Sky and have spoken so far to at least 9 Customer Service assistants, having been told each time they can not access my acct. I KNOW THIS IS THE PROBLEM. Nobody can access the account. I was told give it 72 hours by one, I was told it takes 7 days by another, it takes a few days said another. On one call I was on for 50 minutes then was cut off. At least 3  of them said  they would call me back and never did. PLEASE PLEASE CAN SOMEONE HELP ME OUT?

[caesarome]

@KathW1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @KathW1 to chat.