So other day I was on phone to sky about my bill that I couldn't afford the bill he said wait till it goes into restricted mode then give us a ring and weather this is true sky will pay off the bill but can't only be used once
HOW CAN I PHONE SKY!! When it won't allow me to speak to advisor unless I pay bill
Posted by a Superuser, not a Sky employee. Find out more
@stuart3009 While i wouldn't have relied 100% on what the agent told you there have been occassions posted here when customer have had debts waived by Sky, obvioulsy i have no idea what the exact criteria needs to be met for that to happen but if you where told that by an agent then you may have a valid case for a complaint.
If you can't get through by phone(try withholding your number to see if that helps) then you can make a complaint via this link https://www.sky.com/help/articles/how-to-make-a-complaint , ask that the call be listened to as now your unable to make contact to get the payment issue sorted as advised.
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi Sky Broadband Hub/SR203, Sky Ultrafast broadband Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
I have got the same problem viewing Netflix/Disney/Paramount apps through SkyQ. The last month has seen significant picture distortion when viewing apps on main SkyQ or mini boxes. No problems occuring on Sky/Main TV channels and only happens when viewing the apps.
I've also been experiencing pixelation and picture break up on the Disney + app through Sky Q. for the past few days. Viewing the same app through my Firestick the picture is perfect. The same is the case for the Amazon Prime app via Sky Q-with no issues at all viewing the same app on my Firestick. These issues appear to have coincided with the latest Sky Q firmware update as there were no such issues prior to this. The YouTube app issues detailed in a separate thread have also got much worse since the last update. Rebooting the Sky router and Sky Q box has no effect. Not to mention the Netflix spinning red circle issues which I and many others are experiencing. I haven't really used any of the other apps so can't comment on whether the issues present there too.
Thanks Stantheman. In a way it's good to hear it's not something to do with my system....although still a pain. Hopefully they release a software fix soon 👍🏻
This does appear to be a problem with the Sky Q box, possibly following the update. If, instead of using the Sky Disney App, I use the buit in app on my TV (Samsung 55 S95C), bypassing the box, there is no pixellation or distortion.
