Shocking Sky Customer Service!!!!

[ryanmilligan128]

I have been with sky 3 years and I am honestly fed up with the problems i have had recently with them. to do with my bill. I requested on my TV subscription to be cnacelled on ether 22nd or 27th january as i do not watch TV so what pointless having. I gave plenty of notice for it be cancelled however the agent i spoke to did not cancel it and left no notes on my account. I have spoken to sky several times regarding this and yes they have cancelled but from the 14/02/25 so I am being charged for it in my bill for March which it shouldnt be. I spoke to someone on live chat on the 14/03/25 and they said they have raised a complaint but not heard anything abotu my complaint as agent who raised it said they would listen to the calls but still not heard anything. I am not paying for TV in my Bill for March as should of been cancelled down from janaury.

I have never been treated this way and I need this resolved. I have got the phone calls on my phone showing that I called sky on the 22nd and 27th january and the calls were over 40 minutes long. I honestly want to take this further cause feel I am getting nowhere as everytime I phone in i get through to someone who is fromn India who do not understand my situation and do not bother to put notes on my account.

 How can i take this further and am I am able to requests the transcripts for all the calls I have had from sky as i am within my rights to. 

Please can I get a response from someone at sky. 

[caesarome · Accepted solution]

@ryanmilligan128 

I would fill in this online form to register a complaint giving dates and times when you originally spoke to them to cancel:

https://www.sky.com/help/complaints

[Daniel0210]

@ryanmilligan128 

Sky won't respond on here. This is a customer helps customer forum and you aren’t contacting Sky Customer Services. Your complaint could take up to 8 weeks to reach a resolution or deadlock. I'm afraid you can't withhold part payment. If the full amount isn't paid Sky will restricted a service and you then won't be able to talk to Sky. Of course any overpayment will be reimbursed in due course.

[PandJ2020]

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@ryanmilligan128 wrote:

I requested on my TV subscription to be cnacelled on ether 22nd or 27th january

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Can you clarify when you requested this cancellation?  You have a notice period of 31 days and billing will continue as normal during the notice period - including any month in advance.  Bills are generated 14 days before payment date.  It's not unusual to pay past your cessation day but the following bill generates a corresponding pro-rata credit.

I'll reiterate withholding payment won't provide a resolution and will actually work against you.  Of course, feel free to ignore this advice.

[PandJ2020]

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@ryanmilligan128 wrote:

I am able to requests the transcripts for all the calls I have had from sky as i am within my rights to. 

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Submit a SAR here: https://www.sky.com/help/forms/customer-information-request