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Discussion topic: Not happy with my bill

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This message was authored by Mel101 This message was authored by: Mel101

Not happy with my bill

 
Your monthly payments
 
Your Sky TV
 
 
Sky Signature
 
£31.00
18 months In-Contract discount
-£5.00
18 months Sky Signature Discounted
-£5.00
 
 
£21.00

 

 
 
Ultimate TV Add on
 
£6.00
18 months Ultimate TV Add on Discounted
-£1.00
 
 
£0.00
 
 

 

 
 
Your Sky Broadband and Talk
 
 
Sky Broadband Essential Plus
 
£35.00
18 months In-Contract discount
-£5.00
18 months Broadband Subscription Discounted
-£17.00
 
 
£13.00
 

 

 
 
 
Sky Pay As You Talk
 
£0.00
 

 

 
 
About your Sky Broadband
 
Sky Sky Broadband Essential Plus gives you access to:
 
 
Flexible engineer visits at a time that’s right for you. Weekdays, weeknights, weekends. At no extra cost
 
 
We'll check your broadband everyday. If the connection to your home isn't up to scratch, we text to let you know we're fixing it
 
 
2GB mobile data for Sky Mobile customers into your Piggybank if your broadband drops out
 
 
 
 
 
Your one off costs and payments
 
Your one off costs
 
Essential Activation Fee
£10.00
 
 

 

 
Your delivery charges
 
Broadband Hardware Delivery Charge
£9.95

this is my original email welcoming me to sky. 

Yet I have paid on average 132 pounds per month. When I have called I am consistently upsold without my permission, with no resolution. I explained to Dave the sales man who orginally sold me my package, that i was a single parent household fleeing domestic violence and that I didnt think sky was suited to me as I felt that they would just increase the prices as time went on. He assured me this wouldnt happen...this wasthe first of many lies. 

I have never had a resolution to this and when I missed the 18 month contract my bill went up to 194 pounds per month.....they said it would be 200 pounds just to leave. i have been struggling to feed my daughter because sky missold me a product and has never corrected it. Theyre agents just hang up the phone and dismiss my query

 

 


Moderator note: Changed title to reflect topic more.