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This discussion topic has been answered Discussion topic: I received a call from sky

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This message was authored by: Sazzlelou86

Re: I received a call from sky

I have just had the same experience. Answered the call, he said it was to help reduce bill. I said ok and it then cut off. Slightly confused.

This message was authored by: caesarome

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Sazzlelou86 wrote:

he said it was to help reduce bill.


While we can't say for sure the chances are this was a scam call so should you receive anymoe don't give out any personal details.

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This message was authored by: Cheese_n_ham

Re: I received a call from sky

I received a call from this number offering to reduce my bill. Despite still being in contract well into next year they trying to say I would be saving money. They were trying to sell me additional packages at a reduced price but would have increased my month cost and put me on a new 24 month contract. While a legitimate sky number I feel this is upselling, misleading and poor practice. 

This message was authored by: AB0705

Re: I received a call from sky

SCAM

I received a call from Sky, 0800 761 3372, saying that they wanted to provide assistance regarding lowering monthly bills.

It wasn't an English speaker and they mentioned over 3 times "this isn't a scam call". They told me to Google the number to see if it was legit, which I did an although it matched the number I was being called from I was still supicious. The operator asked me to verify myself and then he would verify himself. He then said I didn't have verification set up on the account and so the next security step would be to provide the card details I pay with so they can check they account.

This message was authored by: PandJ2020

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@AB0705 wrote:

SCAM

I received a call from Sky


That's the thing - it wasn't from Sky...  They spoof the number...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: thetapeworm

Re: I received a call from sky

I'm going to echo the above, I just received a call from freephone 761 3372 and while I know this to be a legitimate number the way the gentleman spoke just didn't feel right. 

He knew my first name and my VIP level so it could be legit (or a sign of a leak) though, if this is the case Sky probably need to have a word with their overseas call centre teams as it just made me feel generally uneasy. 

I ended the call on the basis I was too busy and would call back to discuss the deals he was planning to run through with me, I'd rather be the one calling that the one being called and having to provide any kind of security information to someone I don't trust. 

This message was authored by: Daniel0210

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@thetapeworm 

You're quite right to terminate the call if you're not completely happy. One thing that has been mentioned (and I'm not sure if it's in this thread), is when asked for your telephone password give an incorrect one on purpose. If it's Sky they'll know it's incorrect and tell you, if it's scammers they'll carry on scamming.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: MacFreegle

Re: Hung up on call from Sky

I have now been continually rung by this number and as I have cancelled my TV contract I am not going to answer it. They never leave a message to say who they are which I now feel is typical of Sky's now pathetic customer service.

However I did once have an accidental voicemail which must have one of the spoof ones because the message was in Chinese.

This message was authored by: TimmyBGood

Re: Hung up on call from Sky

Posted by a Superuser, not a Sky employee. Find out more

@MacFreegle wrote:

 

However I did once have an accidental voicemail which must have one of the spoof ones because the message was in Chinese.


'Chinese Embassy/Consulate fraud' is a whole different criminal undertaking, and perpetrated worldwide.

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This message was authored by: timicurtis

Re: I received a call from sky

I had this today-think he was trying to give me movies but when I said no he hung up

This message was authored by: carlymitch

Re: I received a call from sky

Just happened to me today, said they were calling to reduce my TV bill. When I asked if it was genuine she said yes, then bung up!

This message was authored by: flemngi

Re: I received a call from sky

I received a call from this number today - ending 3372. I was a bit dubious at first, so asked the guy, who sounded like he was calling from an offshore call centre "How do I know you are genuinely callling from Sky?" He said he could give me all the details of my Sky package, which he did. We then did security, name, address, postcode and password on the account. Once through that, I asked him why he was calling. He said he wanted to see if there were any offers or discounts he could give me. I was busy and didn't really want to go through all this now, so I said no thanks and he promptly hung up. This in itself got the alarm bells ringing again, so I called Sky back on a separate number, one I used many times before when dealing with Sky. I told them I was concerned that I may have just had a scam call and that I had given my account password out. They checked their logs and confirmed that a marketing call was made to my number a few minutes earlier, so I'm satidified that it was a genuine call - but I did point out that the marketing team could do with some retraining, as just hanging upon a customer is not good practice!

 

 

This message was authored by: Edwrad

Re: I received a call from sky

Why did the person call me on the number stated in this thread and tell me my sky bill is increasing by 10% ? When questioned they didn't know the sky package I've got ? So when I requested an email I was informed Sky do not send emails ? Valid number from sky my backside 

This message was authored by: Mark39

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Edwrad wrote:

Why did the person call me on the number stated in this thread and tell me my sky bill is increasing by 10% ? When questioned they didn't know the sky package I've got ? So when I requested an email I was informed Sky do not send emails ? Valid number from sky my backside 


That's correct, Sky don't send custom emails. As explained previously, the number is a genuine Sky number, but any phone number can be spoofed by a scammer to make it look like a genuine number. It's why caution is always needed. 

This message was authored by: MD51

Re: I received a call from sky

Yeah had the same problem experience just now. Indian caller saying my Sky bill would be increasing, but I could take advantage of their Black Friday deals. All sounded way too dodgy, so asked how I should know they were from Sky and they hung up...

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