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Discussion topic: Awaiting reimbursement for buying Roku stick

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This message was authored by: AC130

Awaiting reimbursement for buying Roku stick

I was unable to access Sky store. Sky advisor told me to purchase Roku stick and id be reimbursed. I've provided proof but waiting for reimbursement. Has anyone else experienced this situation. Thank you.
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This message was authored by: SKY1992bf

Re: Awaiting reimbursement for buying Roku stick

Posted by a Superuser, not a Sky employee. Find out more

@AC130  You won't get a reimbursement from sky  for the purchase of a Roku stick 

 

the advice given by an the agent was totally wrong and inappropriate 


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This message was authored by: caesarome

Re: Awaiting reimbursement for buying Roku stick

Posted by a Superuser, not a Sky employee. Find out more

@AC130 wrote:
told me to purchase Roku stick and id be reimbursed. 

If that is what you were actullay told then they should not have said that because you would not get reimbursed so I would put in a complaint giving the date and time you spoke to Sky about this:

 

https://www.sky.com/help/complaints

 

As for not being able to access Sky Store, what device are you using and what is happening ?

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This message was authored by: AC130

Re: Awaiting reimbursement for buying Roku stick

Thank you for responding. I'll take it up with customer services as I have a screenshot of the chat.

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Topic Author
This message was authored by: AC130

Re: Awaiting reimbursement for buying Roku stick

Thank you for responding. I'll take it up with customer services as I have a screenshot of the chat.

I have an LG TV and I just get a black screen. I can access it on other devices. 

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