Direct Debit shows as cancelled

[Nicola16081988]

My dd shows as cancelled on my bank list however i havent done this? my payment qas 5th May then says cancelled on 6th May? I WFH so need to make sure there is no gaps in service

[Nicola16081988]

Has anyone else has this or can advise? 

[caesarome]

@Nicola16081988 

Have you tried setting it up again via your Sky account ?

[Nicola16081988]

it doesnt show anything is wrong on my sky account this is whags comfusing me? 

[caesarome]

Does your Sky bill show that the bill was paid on the 5th May ?

[Nicola16081988]

yes it does and then cancelled on 6th

[SKY1992bf]

@Nicola16081988  If you haven't already I would speak to the bank and see if they can shed any light on the situation 

[glaurious]

My direct debit shows as cancelled? I got a text from sky saying that I need to make a payment. But I didn't cancel my direct debit. I had to reset my direct debit again! I can see that I'm not the only person who has had this issue on this sky community account. With all the online fraud and scams, I had to make sure that my direct debit was cancelled on my bank account before I reset it on my sky account. I'm baffled and a bit concerned. 

[caesarome]

@glaurious 

In this topic nobody had made any posts prior to you today since last may so it doesn't seem a frequent issue.

You can setup 2FA on your account if you want and should you do so make sure you make a note of the recovery code as using it will allow you to turn it on should you need to do so to update your mobile number.

[glaurious]

If you are not a sky employee then why are you even commenting on what I should do? For your information, I have clicked on the like button on another post that has also had their DD cancelled. 

[caesarome]

@glaurious 

This is a community where Sky customers help each other so it is not a direct route to talk to Sky.