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Direct Debit shows as cancelled

Nicola16081988
Level 1

Direct Debit shows as cancelled

My dd shows as cancelled on my bank list however i havent done this? my payment qas 5th May then says cancelled on 6th May? I WFH so need to make sure there is no gaps in service

6 REPLIES 6
Nicola16081988
Level 1

Re: Direct Debit shows as cancelled

Has anyone else has this or can advise? 

caesarome
Level 16

Re: Direct Debit shows as cancelled

@Nicola16081988 

Have you tried setting it up again via your Sky account ?

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Nicola16081988
Level 1

Re: Direct Debit shows as cancelled

it doesnt show anything is wrong on my sky account this is whags comfusing me? 

caesarome
Level 16

Re: Direct Debit shows as cancelled

Does your Sky bill show that the bill was paid on the 5th May ?

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Nicola16081988
Level 1

Re: Direct Debit shows as cancelled

yes it does and then cancelled on 6th

SKY1992bf
Level 16

Re: Direct Debit shows as cancelled

@Nicola16081988  If you haven't already I would speak to the bank and see if they can shed any light on the situation 


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