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Discussion topic: Change email adress

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This message was authored by Brookview+house This message was authored by: Brookview+house

Change email adress

Every time I try to change the e-mail account held it says:

Your email address cannot be updated. Please try again later.

 

How do I solve this?

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This message was authored by caesarome This message was authored by: caesarome

Re: Change email adress

Posted by a Superuser, not a Sky employee. Find out more

Is this your household/communication email address that you are trying to change ?

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Brookview+house
Topic Author
This message was authored by Brookview+house This message was authored by: Brookview+house

Re: Change email adress

@caesarome YES

This message was authored by caesarome This message was authored by: caesarome

Re: Change email adress

Posted by a Superuser, not a Sky employee. Find out more

@Brookview+house 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Change email adress

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Brookview+house.

This message was authored by Addie15 This message was authored by: Addie15

Re: Change email adress

Posted by a Sky employee

Update-We are closing this session now after no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.


 

Brookview+house
Topic Author
This message was authored by Brookview+house This message was authored by: Brookview+house

Re: Change email adress

Do not close it needs to remain open till I return from holiday (as already arranged)

This message was authored by caesarome This message was authored by: caesarome

Re: Change email adress

Posted by a Superuser, not a Sky employee. Find out more

When you return from holiday post back and we will alert Sky again for you,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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