30 Sep 2024 04:52 PM
Every time I try to change the e-mail account held it says:
Your email address cannot be updated. Please try again later.
How do I solve this?
30 Sep 2024 04:57 PM
Posted by a Superuser, not a Sky employee. Find out moreIs this your household/communication email address that you are trying to change ?
30 Sep 2024 09:10 PM
@caesarome YES
30 Sep 2024 10:05 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
01 Oct 2024 09:15 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Brookview+house.
11 Oct 2024 08:40 AM
Posted by a Sky employeeUpdate-We are closing this session now after no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
11 Oct 2024 12:55 PM
Do not close it needs to remain open till I return from holiday (as already arranged)
11 Oct 2024 01:04 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen you return from holiday post back and we will alert Sky again for you,
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