Anyone know how long it takes it get a refund? After leaving sky

[Carla1984]

So I left sky on 6th September and have quite a lot of credit left on my account. I have returned all the equipment but as I do not want to spend ages on the phone I was wondering if anyone else has had this happen? How long am I going to have to wait? Thanks 

[daveNOS]

@Carla1984 Automatic refunds can take 6 weeks, the other options are to call or we can escalate to the community team here who can assist in getting it actioned quicker (3-5 working days), if you want the community team to contact you let us know and I'll escalate your post to them. 

[Carla1984]

If anyone can escalate it that would be great. Thanks for the information 

[Daniel0210]

@Carla1984 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Carla1984.

[Carla1984]

Hi,

     I recently posted about waiting for a refund and thanks to everyone on here I did manage to get intouch with sky. I was told I had to wait for my final bill which has now past that date. Trying to find my post on how to contact them is like looking for a needle in a haystack!! Can someone please help I just want my refund. Thanks in advance 

[Daniel0210]

@Carla1984 

Do you want your post re-escalating to Sky rather than calling?

[Carla1984]

That would be great if that could happen 

[Daniel0210]

@Carla1984 

I have re-escalated your post to the Messaging Team. The process is as before. 

[Carla1984]

Great thank you