Cancelling Sky TV

[GD1]

@gillyredrobin  You also need to clicjk on the Blue Call Us button to reveal the number (yes it's a button)

[gillyredrobin]

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__________________________

this is all I get .. no numbers nothing 

[PandJ2020]

A number appears when I hit the blue box

[gillyredrobin]

I've just checked again .. there's no number .. would you be able to give me the number that comes up for you @PandJ2020 ?   Many thanks.

[Mark39]

@gillyredrobin try closing down all Sky.com websites and clearing your browser cache (cookies, history etc) before trying the help page again. Automatic forum filtering removes phone numbers.

[TechmanagerMal]

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@GD1 wrote:

@gillyredrobin  If you said you're in the republic of ireland we would have posted the correct link, try this one https://www.sky.com/help/articles/cancel-sky-tv-roi#contact-leave

You'll need to check tomorrow from 9am for the facebook messaging system.

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• For me it reveals an 0333 number, it needs to be checked in the ROI?
• By the way, I read there would be ROI agents to deal with this type of call?

[SKY1992bf]

@TechmanagerMal  Community agents can't process any cancellations so an escalation is not an option in this case 

[SDR]

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@gillyredrobin wrote:

I've just checked again .. there's no number .. would you be able to give me the number that comes up for you @PandJ2020 ?   Many thanks.

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[gillyredrobin]

thanks so much for your help everyone .. I never did get the number from the sky website but I have now cancelled my TV!  As I don't have a direct debit set up with them and thought I'd cancelled my subscription previously I didn't pay this month's amount due and they got on to me looking for the month's subscription so I finally got to talk to a person.  Apparently when I rang previously the automated service would put me in the queue to speak to a person but the offices were closed so they just cut me off without explaining (reduced opening times here in ROI).  I'm wondering if my Chromebook browser is the problem .. maybe it's too old (approx 7 years old)?  But thanks again everyone for your help 🙂