Engineer no show - Complaint

[JK0037]

Hi,

Already a broadband member and recently signed up for TV services. 2 phone calls and 2 SMS to confirm the install date and time and to confirm I would personally be there. 

I arranged annual leave to ensure I would be available as the time provided was between 8-5pm. 

Phoned Sky at 5pm to seek an update on where the Engineer is and was advised the Third Party company they use had a "system error" and displayed that the job for my property was appearing as completed in error.

I would like to make a complaint and as per their complaint process online you can do this by email , phone or in writing. Given I have already spent 20 mins on a phone today I would rather email the dissatisfaction.

No email address is provided on the site which is just pushing me to the point of cancelling the entire order , is there an email to contact the service function in this company?

thanks 

[SKY1992bf]

@JK0037  All the ways to complain can be found here 

https://www.sky.com/help/articles/how-to-make-a-complaint

[JK0037]

Thanks you, still don't provide and email to complain despite stating this is an option as per below on their site:

"You can also contact us by email or in writing, or make a complaint about a specific product by going to any of these pages"

[GD1]

@JK0037  The link to complain have been provided, you can't use a public forum for it and as fellow customers we can't provide anything more than has already been given.

[SKY1992bf]

@JK0037  Have you clicked on email us which is the third opinion on the link provided and followed the instructions from their 

[Villegas463]

Hi there, let me know how to complain. 

I paid someone to wait outside the door all day for the 3rd time to make sure the engineer came (previously they cancelled on me plus came on the wrong day). He never called the number provided and the customer servcie hung up on me.

@JK0037 let me know what you need me to do. Their customer service is woeful. 

[GD1]

@Villegas463 https://www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us