Cancelling Sky TV

[gillyredrobin]

I have been trying to cancel my Sky TV as I am moving to the UK but I cannot get anywhere with the automated system when I ring up.  It is impossible to get to talk to someone in Sky it is unbelievable the amount of times I've tried to ring and can't get past the automated system which keeps asking me if I am the main account holder and when I say 'yes' says 'sorry we can only talk to the main account holder to cancel sky'!!!!!!!  Please can I get some help with this matter as I thought I had cancelled it only to get demands from you for payments!!!!!

[GD1]

@gillyredrobin  Try this link, there is a messaging option https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

[gillyredrobin]

There is literally nothing on that page that gives details of how to cancel!  There is no phone number, no email address nothing.  They are just appalling!

[GD1]

@gillyredrobin  There is, did you click on the Need a Hand link at the bottom? All contact options are there.

Try again .

[SKY1992bf]

@gillyredrobin  At the very bottom of the link provided once loaded click on call us to reveal a phone number it's currently working as I've just tried it 

[GD1]

@SKY1992bf  At least I'm not going crazy 🙂

[TechmanagerMal]

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@GD1 wrote:

@gillyredrobin  There is, did you click on the Need a Hand link at the bottom? All contact options are there.

Try again .

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• Your link is fine, it opens the options fully as it is!
• This is taken directly from clicking on your link - 
• 

  The image will appear when moderated.

[gillyredrobin]

Hi thanks for replying but honestly when I click on 'still need a hand' it says 'contact us' and nothing else!  Is this because the office is closed .. maybe some contact details will be there in the morning?

[GD1]

@gillyredrobin  You need to Click on the Blue Contact Us, it's a button, it will display the contact number.

[SKY1992bf]

@gillyredrobin  Once you click on yes I need more help you should see something like this as @GD1 says click on call us and it will show the number 

Picture will appear once approved 

[TechmanagerMal]

• @SKY1992bf I get that directly from the link no extra click requires - PC running Edge.

[gillyredrobin]

I'm in Southern Ireland .. is this from UK?  I'm just not getting any contact details showing at all .. really frustrating!

[GD1]

@gillyredrobin  If you said you're in the republic of ireland we would have posted the correct link, try this one https://www.sky.com/help/articles/cancel-sky-tv-roi#contact-leave

You'll need to check tomorrow from 9am for the facebook messaging system.

[gillyredrobin]

haha .. I'm sorry 🙂 but it's still not working 😞

[gillyredrobin]

I'll try in the morning 🙂