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Discussion topic: Can't get Sky Stream because Sky incorrectly think I have Sky Q

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This message was authored by adamguest This message was authored by: adamguest

Can't get Sky Stream because Sky incorrectly think I have Sky Q

We had Sky Q until November last year but cancelled our contract and went to using streaming and NowTV only. However we now want to come back to Sky and get Sky Stream, because a friend of mine who works at Sky has sent us a really good offer (half price).

 

Upon trying to use it, the Sky system says we cannot get Sky Stream because we are Sky Q customers. But we no longer are.

 

Any ideas? I have tried speaking to Sky and they can help me over the phone, but not at the discounted price (which is significant). Is there a way for Sky to update their systems to "see" that we are no longer customers? Does anybody know if this happens automatically after a certain number of months?

 

First world problem I know!!!


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Can't get Sky Stream because Sky incorrectly think I have Sky Q

Posted by a Superuser, not a Sky employee. Find out more

Yes, recently announced its away for 18 months before being classed as a new customer.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Can't get Sky Stream because Sky incorrectly think I have Sky Q

Posted by a Superuser, not a Sky employee. Find out more

I believe phoning will be the only way to order. 

if the offer you are trying to get is a "new customer" deal you wouldn't be eligible as you need to not be a Sky customer for longer than 12 months to be eligible for a new customer deal. Whereas if you cancelled in November that would only be 4-5 months.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Can't get Sky Stream because Sky incorrectly think I have Sky Q

Posted by a Superuser, not a Sky employee. Find out more

I could be wrong but you're not regarded as a 'new customer' until a year.

I am just another Sky customer and my views are my own
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Can't get Sky Stream because Sky incorrectly think I have Sky Q

Posted by a Superuser, not a Sky employee. Find out more

Iirc the new customer rule has been extended to 18 months 


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Please note: I only provide help on the main forums and not via PM
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This message was authored by GD1 This message was authored by: GD1

Re: Can't get Sky Stream because Sky incorrectly think I have Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@PandJ2020  18 Months I believe 🙂

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Can't get Sky Stream because Sky incorrectly think I have Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@SKY1992bf wrote:

Iirc the new customer rule has been extended to 18 months 


In the back of mind I thought it had been extended to 18 months but I wasn't too sure 😀.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Can't get Sky Stream because Sky incorrectly think I have Sky Q

Posted by a Superuser, not a Sky employee. Find out more

Yes, recently announced its away for 18 months before being classed as a new customer.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
adamguest
Topic Author
This message was authored by adamguest This message was authored by: adamguest

Re: Can't get Sky Stream because Sky incorrectly think I have Sky Q

Thank you all for your advice

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