0

Discussion topic: cancel sky cinema as I didn't sign up for it

Reply
This message was authored by Harriet99 This message was authored by: Harriet99

cancel sky cinema as I didn't sign up for it

I was signed up to sky cinema by an engineer and was told I would get an email to cancel it. I have not received an email like this and I'm going around and around on the website without being able to get to do what I'm asking for. The online assistant is completely useless. I can't find a phone number as again on the website it doesn't give me the answer i need. Sky sort it out - you used to be a good company to deal with but I'm close to cancelling

Reply

All Replies

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: cancel sky cinema as I didn't sign up for it

Posted by a Superuser, not a Sky employee. Find out more

This forum is primarily customer-to-customer help

 

Use the following link for contacting Sky: CONTACT

 

A phone number is given on a link on the page linked to below:

 

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)
Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: cancel sky cinema as I didn't sign up for it

Posted by a Superuser, not a Sky employee. Find out more

@Harriet99 
To remove this you will need to contact Sky and give 31 days notice. Also make sure cancellation of a certain add-on doesn’t cancel another discount. 



▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: cancel sky cinema as I didn't sign up for it

Posted by a Superuser, not a Sky employee. Find out more

@Harriet99 

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

 

https://www.sky.com/help/articles/cancel-sky-tv

 

Select "Yes, I still need help" at the bottom of the page.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion