Can't get Sky Stream because Sky incorrectly think I have Sky Q

[adamguest]

We had Sky Q until November last year but cancelled our contract and went to using streaming and NowTV only. However we now want to come back to Sky and get Sky Stream, because a friend of mine who works at Sky has sent us a really good offer (half price).

Upon trying to use it, the Sky system says we cannot get Sky Stream because we are Sky Q customers. But we no longer are.

Any ideas? I have tried speaking to Sky and they can help me over the phone, but not at the discounted price (which is significant). Is there a way for Sky to update their systems to "see" that we are no longer customers? Does anybody know if this happens automatically after a certain number of months?

First world problem I know!!!

[MarkGoldsmith]

I believe phoning will be the only way to order. 

if the offer you are trying to get is a "new customer" deal you wouldn't be eligible as you need to not be a Sky customer for longer than 12 months to be eligible for a new customer deal. Whereas if you cancelled in November that would only be 4-5 months.

[PandJ2020]

I could be wrong but you're not regarded as a 'new customer' until a year.

[SKY1992bf]

Iirc the new customer rule has been extended to 18 months 

[GD1]

@PandJ2020  18 Months I believe 🙂

[MarkGoldsmith]

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@SKY1992bf wrote:

Iirc the new customer rule has been extended to 18 months 

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In the back of mind I thought it had been extended to 18 months but I wasn't too sure 😀.

[Daniel0210 · Accepted solution]

Yes, recently announced its away for 18 months before being classed as a new customer.

[adamguest]

Thank you all for your advice