Can’t change household email address

[judotom]

I've tried numerous times to change the email that is the 'household email account' since this is no longer in use but I just get an error saying it cannot be updated, please try again later. I'm sick of trying again later, it always fails. Anyone got any ideas?

[Addie15]

Hi there, @judotom. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147