Bills and payments page restricted?

[caesarome]

You will need to call Sky and ask to speak to their ID team about this.

[Calhan]

Im also having issues being able to see my bills/payments. page is restricted both app and website.

[Jithu17]

Hi,

I am also facing the same issue. I cant view my payments and billing. Its restricted

[caesarome]

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@Calhan wrote:

Im also having issues being able to see my bills/payments. page is restricted both app and website.

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@Calhan 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Calhan.

[caesarome]

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@Jithu17 wrote:

Hi,

I am also facing the same issue. I cant view my payments and billing. Its restricted

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I have alerted Sky to your post as well @Jithu17 so look out for the chat bubble at the bottom left of this page,

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Jithu17.

[Addie15]

Update-After talking to Jithu17 we have advised to call our dedicated team to best resolve this matter. However, if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Addie15]

Update-After talking to Calhan we have advised to call our dedicated team to best resolve their issue with ID. However, if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Kelsey1510]

Hi, when I am trying to log in to view my bills&products it says account is restricted. I have only just gone to yourselves for WiFi, currently waiting for an engineer to install it.

[caesarome]

@Kelsey1510 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Kelsey1510 an invite to chat.

[stuart+l23]

I still have the same problem, could you raise a chat request for me please.

Kind regards,

Stuart

[caesarome]

@stuart+l23 

What was the result of the chat you had with Sky last month as they did say this:

https://helpforum.sky.com/t5/Account-Billing/Bills-and-payments-page-restricted/m-p/4238689/highligh...

[stuart+l23]

I missed the chat, if it happened.