Bills and payments page restricted?

[j.i]

can a chat be reopened still cant log into account properly to pay my bills due to the farce that is the sky app part being restricted

[caesarome]

@j.i 

What did Sky say to you on the chat previously ?

[j.i]

 chatted for half hour but didnt get anywhere then saif i was away for weekend so chat had finished need to sort this immediately as dont want negative note on crdit file due to your app not working pls provide chat asap thnks

[caesarome]

I have alerted them again for you @j.i 

[j.i]

thannk you @caesarome 

[Elcop]

Skys customer service is laughable, why cant it be a regular chat option!? instead of this ridiculous escalation idea?????

[j.i]

sky im still waiting for chat, ive advised that i will get a late payment charge on my file and i want to pay my bill, please sort a chat this morning 

[j.i]

Sky this has been going on for 2 weeks trying to sort this on here . Please can you connect a live chat to his is impossible. Why are so many people having the same issues but most of all I don't want my credit file damages due to your app not letting me pay. I will be making a complaint if this is not sorted soon

[caesarome]

As they haven't contacted you via the chat give them a call instead via the free 150 phone number.

[Martin116]

I'm having the same issue its been the same since I joined sky I can't access my bills online 🤨

[caesarome]

@Martin116 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent @Martin116 an invite to chat 🙂 

[Addie15]

Update-We are closing this session now due to no further response on the chat within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Dben1994]

Hey how did you all manage to resolve this issue? I've got the restricted page access on my bills and payments page 

[chrisbod]

hi i would call 

[content removed]and they will help, they where really helpful and it was all sorted after i called 

Moderator note: phone number removed