Bills and payments page restricted?

[caesarome]

Are you a new customer to Sky @Ambh13 , if not are you signed in with your main Sky ID ?

[Elcop]

I am not using the wrong id, and too many people are having this [content removed] issue..

Yes i can respond

Moderator note: language removed

[caesarome]

@Elcop 

 I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Ambh13]

I am new, I am signed in with my Sky ID as far as I'm aware? 

[caesarome]

@Ambh13 

Does this help:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Cleo98x]

Has anyone actually managed to sort this out on their account?

I've had this issue going on 6 weeks, multiple phone calls, for them to say they'll email with an update in 24 hours, and then don't? I phoned over a week ago, still no email. 

[Ambh13]

@caesarome Yes thankyou!

[caesarome]

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@Cleo98x wrote:

Has anyone actually managed to sort this out on their account?

---

@Cleo98x 

Does the link I posted work for you as well, it is in my post above yours.

[Cleo98x]

No, it says that it's already linked.

[caesarome]

I have alerted the messaging team again for you as I notice I did the same back in September for you ?

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Cleo98x]

I've already been told by them that they couldn't do anything as they couldn't access the systems from messaging and that I'd have to call. I'm saying, that's I've called them multiple times and they've still not fixed the issue and wondered if anyone else had managed to sort it out on their accounts. 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please don't hesitate to get back to us so we can re-escalate this for you. Thanks.

[Elcop]

i never got any bubble

[SKY1992bf]

@Elcop I’ve re escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat