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Discussion topic: Bills and payments page restricted?

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This message was authored by caesarome This message was authored by: caesarome

Re: Bills and payments page restricted?

Posted by a Superuser, not a Sky employee. Find out more

I have alerted Sky again for you @Stephanielaff so look out for the chat bubble sometime tomorrow.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Bills and payments page restricted?

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

This message was authored by Addie15 This message was authored by: Addie15

Re: Bills and payments page restricted?

Posted by a Sky employee

Update – There has been no response to the invite from  in 48 hours. However, we are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thank you. 

This message was authored by Elcop This message was authored by: Elcop

Re: Bills and payments page restricted?

I have this issue everytime i try entering billing.... page restricted

This message was authored by caesarome This message was authored by: caesarome

Re: Bills and payments page restricted?

Posted by a Superuser, not a Sky employee. Find out more

@Elcop 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Bills and payments page restricted?

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat
 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Bills and payments page restricted?

Posted by a Sky employee

Update – We are still looking to help you Elcop. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Cleo98x This message was authored by: Cleo98x

Re: Bills and payments page restricted?

I've got this issue too, both on the app and the website.

This message was authored by caesarome This message was authored by: caesarome

Re: Bills and payments page restricted?

Posted by a Superuser, not a Sky employee. Find out more

@Cleo98x 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Bills and payments page restricted?

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 

This message was authored by rexxy19 This message was authored by: rexxy19

Re: Bills and payments page restricted?

Hi i am having a similar issue, could sky please contact me

This message was authored by caesarome This message was authored by: caesarome

Re: Bills and payments page restricted?

Posted by a Superuser, not a Sky employee. Find out more

@rexxy19 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Bills and payments page restricted?

Posted by a Sky employee

Thank you for escalating this. We have sent rexxy19 an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Elcop This message was authored by: Elcop

Re: Bills and payments page restricted?

I cant see any invite to a chat? does it come by email?

This message was authored by caesarome This message was authored by: caesarome

Re: Bills and payments page restricted?

Posted by a Superuser, not a Sky employee. Find out more

@Elcop 

You can see the chat bubble as you failed to respind to it back on the 21st September when Sky sent it to you so as was said when I alerted Sky for you it was closed down after 48 hours as you were told here:

 


@Lisa-P1987 wrote:

Update – We are still looking to help you Elcop. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂


If we realert Sky for you, are you able to respond to it within 48 hours ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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