Bills and payments page restricted?

[Addie15]

Update-We have not received further communication on the chat after 48 hours, hence we are closing it now. If you still need help please get back to us, so we can re-escalate this for you. Thanks. 

[SB+Jones]

When trying to load bill with name and address printed on it stated "page is restricted". How to i get past this error message?

[caesarome]

@SB+Jones 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat 

[Cleo98x]

My account is still having this issue after 3 weeks, even after phoning them twice and messaging them. 

[Shazzalucky]

My sky bill has gone up from £53 to £57 they said setting to do with Netflix flix but it was off on Sunday the 16 th september

[Chrisee]

@Shazzalucky you will have to talk to Sky to getvthis resolved.

[j.i]

Hi i am having issues with restricted when trying to pay my bill, so i thought i had paid them off as i have done with a few others. Please can you sort this for me and do you need my account numbers? i have 2 that have received a late letter through the post this morning for and need to pay them but have no way of doing it online or via the app.

[caesarome]

@j.i 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[j.i]

hi still not received any bubble to chat

[SKY1992bf]

@j.i  As @caesarome  advised it can take upto 24 hours (which hasn't yet passed)

give it another 24 hours if you haven't received one post back and we can alert sky again 

[Tom-W19]

Thanks for escalating. We've sent an invite to j.i.

[Elcop]

Im also still waitin g for help on this issue?

Why cant sky just fix it for us all without the stupid escalation???

[caesarome]

As Sky said to you back on the 29th September you failed to respond to the chat, I did also ask you this:

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@caesarome wrote:

If we realert Sky for you, are you able to respond to it within 48 hours ?

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You didn't reply to this either ?

@Elcop wrote:

Why cant sky just fix it for us all without the stupid escalation???

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Because there is no one fix all soloution as for some people are logging in with the wrong ID hence the error message which is why the messaging team need to look into what has happened.

[Ambh13]

I just had my broadband installed today and immediately am having this issue. Can't see anything on my account at all, no contract, no product, restricted access to my bills. I'm about 90% sure I set up a direct debit when I set up my new package but I'd like to be able to double check... how can access to your own account information be restricted?