Billed for phone calls and I have no handset

[tails21]

I'm being billed for itemised calls but I have never made a call from

SkyTalk nor even have a landline phone set to even make a call. 
Raised with Sky and they said "it happens sometimes" but after not refunding the call in previous bill, I'm now being billed for £30 worth of calls this month.

they don't seem to care

[Daniel0210]

@tails21 

What type of number? Do you have a care alarm or house alarm that may be responsible via the phone line. 

[tails21]

It's a variety. One to a mobile and three others to 0330 or 0300 numbers.

the calls don't tally up to any other issues or calls to Sky

[caesarome]

@tails21 

You might want to raise a complaint by filling in this form:

https://www.sky.com/help/complaints

[tails21 · Accepted solution]

Apparently this was caused by crossed fibre wires in the OpenReach box which have now been replaced.