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This message was authored by: tails21

Billed for phone calls and I have no handset

I'm being billed for itemised calls but I have never made a call from

SkyTalk nor even have a landline phone set to even make a call. 
Raised with Sky and they said "it happens sometimes" but after not refunding the call in previous bill, I'm now being billed for £30 worth of calls this month.

they don't seem to care


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This message was authored by: tails21 Answer

Re: Billed for phone calls and I have no handset

Apparently this was caused by crossed fibre wires in the OpenReach box which have now been replaced. 

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This message was authored by: Daniel0210

Re: Billed for phone calls and I have no handset

Posted by a Superuser, not a Sky employee. Find out more

@tails21 

What type of number? Do you have a care alarm or house alarm that may be responsible via the phone line. 


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This message was authored by: tails21

Re: Billed for phone calls and I have no handset

It's a variety. One to a mobile and three others to 0330 or 0300 numbers.

the calls don't tally up to any other issues or calls to Sky

This message was authored by: caesarome

Re: Billed for phone calls and I have no handset

Posted by a Superuser, not a Sky employee. Find out more

@tails21 

You might want to raise a complaint by filling in this form:

 

https://www.sky.com/help/complaints

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This message was authored by: tails21 Answer

Re: Billed for phone calls and I have no handset

Apparently this was caused by crossed fibre wires in the OpenReach box which have now been replaced. 

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