This discussion topic has been answered Discussion topic: Billed for phone calls and I have no handset
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Message posted on 12 Nov 2024 03:00 PM
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I'm being billed for itemised calls but I have never made a call from
SkyTalk nor even have a landline phone set to even make a call.
Raised with Sky and they said "it happens sometimes" but after not refunding the call in previous bill, I'm now being billed for £30 worth of calls this month.
they don't seem to care
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Message posted on 14 Nov 2024 03:53 PM
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Apparently this was caused by crossed fibre wires in the OpenReach box which have now been replaced.
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Message posted on 12 Nov 2024 03:05 PM
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Re: Billed for phone calls and I have no handset
What type of number? Do you have a care alarm or house alarm that may be responsible via the phone line.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 12 Nov 2024 03:21 PM
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Re: Billed for phone calls and I have no handset
It's a variety. One to a mobile and three others to 0330 or 0300 numbers.
the calls don't tally up to any other issues or calls to Sky
Message posted on 12 Nov 2024 05:52 PM
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Re: Billed for phone calls and I have no handset
You might want to raise a complaint by filling in this form:
https://www.sky.com/help/complaints
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 14 Nov 2024 03:53 PM
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Apparently this was caused by crossed fibre wires in the OpenReach box which have now been replaced.
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