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Discussion topic: Billed for phone calls and I have no handset

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This message was authored by tails21 This message was authored by: tails21

Billed for phone calls and I have no handset

I'm being billed for itemised calls but I have never made a call from

SkyTalk nor even have a landline phone set to even make a call. 
Raised with Sky and they said "it happens sometimes" but after not refunding the call in previous bill, I'm now being billed for £30 worth of calls this month.

they don't seem to care


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tails21
Topic Author
This message was authored by tails21 This message was authored by: tails21 Answer

Re: Billed for phone calls and I have no handset

Apparently this was caused by crossed fibre wires in the OpenReach box which have now been replaced. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Billed for phone calls and I have no handset

Posted by a Superuser, not a Sky employee. Find out more

@tails21 

What type of number? Do you have a care alarm or house alarm that may be responsible via the phone line. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
tails21
Topic Author
This message was authored by tails21 This message was authored by: tails21

Re: Billed for phone calls and I have no handset

It's a variety. One to a mobile and three others to 0330 or 0300 numbers.

the calls don't tally up to any other issues or calls to Sky

This message was authored by caesarome This message was authored by: caesarome

Re: Billed for phone calls and I have no handset

Posted by a Superuser, not a Sky employee. Find out more

@tails21 

You might want to raise a complaint by filling in this form:

 

https://www.sky.com/help/complaints

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tails21
Topic Author
This message was authored by tails21 This message was authored by: tails21 Answer

Re: Billed for phone calls and I have no handset

Apparently this was caused by crossed fibre wires in the OpenReach box which have now been replaced. 

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