Account in credit, refund

[caesarome]

@Yvonne161 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[adz11]

Hello,

could someone please let me know how I contact the sky messaging team please ?

we left sky 6 weeks ago and still haven't been refunded the credit we have on our account.

thanks

[Daniel0210]

---

@adz11 wrote:
could someone please let me know how I contact the sky messaging team please ?

---

@adz11 

The Messaging Team are unavailable.

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team that you've mentioned but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[Rudd2]

 Hi, left sky a month ago and still awaiting credit, they are more concerned about getting back soon to be defunct kit than giving me my refund which I really need urgently due to unforeseen circumstances.

can somebody advise how to escalate this please, I don't need the stress right now!

tried ringing and Indian agent only interested in selling me more packages. I am not a customer and left due to poor service in the first place!

[Daniel0210]

@Rudd2 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's regularly taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable since the summer and we don't know when it'll return.

If you don't want to wait you will need to contact Sky again and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media,

Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[Rudd2]

Sky are a joke, I am seriously thinking of taking them to a claims court, taking money from my account after contract cancelled is theft, then making interest on it for six weeks is corporate fraud.

[MightyQuinn]

---

@Rudd2 wrote:

I am seriously thinking of taking them to a claims court

---

Hi @Rudd2   Please let us know how you get on.

[Rudd2]

Knowing the process, quicker and less painful to wait for a refund unfortunately, including three hours on the phone with them trying to get some help whilst they try to sell me sky glass 🤣

[Yvonne161]

What is sky's number? Couldn't find it anywhere 

[Yvonne161]

Yes, correct. Left the sky. Probably the refund is from the prepayment due to the cycle. How to ring them? What is their number? 

[Daniel0210]

@Yvonne161 
These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[Rudd2]

A customer service agent has advised I should get a refund within 5 days as they escalated it.