Account in credit, refund

[caesarome]

@Yvonne161 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[adz11]

Hello,

could someone please let me know how I contact the sky messaging team please ?

we left sky 6 weeks ago and still haven't been refunded the credit we have on our account.

thanks

[Daniel0210]

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@adz11 wrote:
could someone please let me know how I contact the sky messaging team please ?

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@adz11 

The Messaging Team are unavailable.

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We used to escalate this to Sky on here via their Community Messaging Team that you've mentioned but unfortunateky that process has been unavallable for some time and we don't know when it'll return.

If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.