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This discussion topic is read only This discussion topic has been answered Discussion topic: What's going on with Cinema channels today?

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This message was authored by: NRO

Sky movies not playing listed movies

Trying to watch Sky Movies. Selecting a station, say 302 and it asks for the pin but plays something else. Seemingly non-pin required movies. Parental settings are off and I've rebooted the box. Can still download form Cinema but any idea why I can't access the right movies live?

This message was authored by: MightyQuinn

Re: Sky movies not playing listed movies

Posted by a Superuser, not a Sky employee. Find out more

Hi @NRO   Sky are aware.

This message was authored by: NRO

Re: Sky movies not playing listed movies

Not just me then?

This message was authored by: MightyQuinn

Re: Sky movies not playing listed movies

Posted by a Superuser, not a Sky employee. Find out more

@NRO wrote:

Not just me then?


Hi @NRO   No, it is the same for everybody.

This message was authored by: Rossi60

wrong programme when entering pin

problem today when trying to watch programmes / channels needing PIN , when entered the wrong programme come on ? 

This message was authored by: SKY1992bf

Re: wrong programme when entering pin

Posted by a Superuser, not a Sky employee. Find out more

@Rossi60  There is a known issue being investigated 

 

what channels is this affecting is it just cinema?


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This message was authored by: xenon81

Re: wrong programme when entering pin

Because of the viewing card problem that lots of customers are having today, Sky have suspended the daytime showing of PIN protected programmes/films until it is fixed. 

This message was authored by: Lionel3

Re: What's going on with Cinema channels today?

Any update please? This answer was posted approximately 19 hours ago and the problem still persists.

This message was authored by: Lionel3

Re: What's going on with Cinema channels today?

This message was authored by: Daniel0210

Re: What's going on with Cinema channels today?

Posted by a Superuser, not a Sky employee. Find out more

@Lionel3 

The post from staff marked as the answer was posted 7 hours ago and no, there is no further update. 


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This message was authored by: Lionel3

Re: What's going on with Cinema channels today?

@Daniel0210 my mistake, thanks for reply

This message was authored by: Manestream

Re: What's going on with Cinema channels today?

yes but have not given a timescale of when the issue will be fixed, so from what 3am till 9pm expect all programming to be suspended on channels requiring a pin to unlock them. Sky has not given a timescale as to when or what is happenign with teh pincodes. So expect the same trash animated films tomorrow as well

This message was authored by: MarkGoldsmith

Re: What's going on with Cinema channels today?

Posted by a Superuser, not a Sky employee. Find out more

@Manestream wrote:

yes but have not given a timescale of when the issue will be fixed, so from what 3am till 9pm expect all programming to be suspended on channels requiring a pin to unlock them. Sky has not given a timescale as to when or what is happenign with teh pincodes. So expect the same trash animated films tomorrow as well


That's because when issues happen, Sky don't give ETCs on when they would expect them to be resolved. When problems hit, it's hard for a company to know how long it will take to identify and fix a particular problem. If they started to provide ETCs for fixes, what would likely happen is that they wouldn't be met, and people would just complain even more.

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This message was authored by: KevNewMedia Answer

Re: What's going on with Cinema channels today?

Posted by a Sky employee

Morning All

 

As you may have noticed, this problem has been resolved and I'll therefore close this thread.

 

Thanks again for bringing this to our attention, and we're sorry for any inconvenience this may have caused.

Thanks
Kev
Community Manager

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