This discussion topic is read only
This discussion topic has been answered
Discussion topic: What's going on with Cinema channels today?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 06 Oct 2025 03:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky movies not playing listed movies
Trying to watch Sky Movies. Selecting a station, say 302 and it asks for the pin but plays something else. Seemingly non-pin required movies. Parental settings are off and I've rebooted the box. Can still download form Cinema but any idea why I can't access the right movies live?
Message posted on 06 Oct 2025 03:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky movies not playing listed movies
Hi @NRO Sky are aware.
Message posted on 06 Oct 2025 03:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky movies not playing listed movies
Not just me then?
Message posted on 06 Oct 2025 03:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky movies not playing listed movies
Message posted on 06 Oct 2025 04:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
wrong programme when entering pin
problem today when trying to watch programmes / channels needing PIN , when entered the wrong programme come on ?
Message posted on 06 Oct 2025 04:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: wrong programme when entering pin
@Rossi60 There is a known issue being investigated
what channels is this affecting is it just cinema?
Message posted on 06 Oct 2025 04:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: wrong programme when entering pin
Because of the viewing card problem that lots of customers are having today, Sky have suspended the daytime showing of PIN protected programmes/films until it is fixed.
Message posted on 06 Oct 2025 08:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: What's going on with Cinema channels today?
Any update please? This answer was posted approximately 19 hours ago and the problem still persists.
Message posted on 06 Oct 2025 08:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: What's going on with Cinema channels today?
Message posted on 06 Oct 2025 08:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: What's going on with Cinema channels today?
The post from staff marked as the answer was posted 7 hours ago and no, there is no further update.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 06 Oct 2025 08:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: What's going on with Cinema channels today?
@Daniel0210 my mistake, thanks for reply
Message posted on 06 Oct 2025 09:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: What's going on with Cinema channels today?
yes but have not given a timescale of when the issue will be fixed, so from what 3am till 9pm expect all programming to be suspended on channels requiring a pin to unlock them. Sky has not given a timescale as to when or what is happenign with teh pincodes. So expect the same trash animated films tomorrow as well
Message posted on 07 Oct 2025 09:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: What's going on with Cinema channels today?
@Manestream wrote:yes but have not given a timescale of when the issue will be fixed, so from what 3am till 9pm expect all programming to be suspended on channels requiring a pin to unlock them. Sky has not given a timescale as to when or what is happenign with teh pincodes. So expect the same trash animated films tomorrow as well
That's because when issues happen, Sky don't give ETCs on when they would expect them to be resolved. When problems hit, it's hard for a company to know how long it will take to identify and fix a particular problem. If they started to provide ETCs for fixes, what would likely happen is that they wouldn't be met, and people would just complain even more.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 07 Oct 2025 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Morning All
As you may have noticed, this problem has been resolved and I'll therefore close this thread.
Thanks again for bringing this to our attention, and we're sorry for any inconvenience this may have caused.
Kev
Community Manager
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page