Charged for disney subscription when should be included

[Tolly2putt]

I have been charged for setting up Disney plus through my Sky Stream shop but it should be included in my Stream package now. How do I stop the charge

[Yoghurt]

@Super+Anthony  We hope it's sorted 🤣

[SKY1992bf]

@Tolly2putt the free tier hasn't launched yet, it’s currently scheduled to launch sometime in march details on how to access will be communicated at launch

All the information that is currently available is here: https://helpforum.sky.com/t5/Sky-TV/Big-News-Disney-HBO-Max-amp-Hayu-are-coming-to-Sky/ba-p/5204197#...

[garypen]

Got an email stating Disney +, HBO, Hayu are being added to my Sky Signature account (assuming for 'free' (never free with Sky).

How do I access the additional content through my Sky Q box ?

[SKY1992bf]

@garypen It hasn't launched yet, it’s currently scheduled to launch sometime in march details on how to access will be communicated at launch

All the information that is currently available is here: https://helpforum.sky.com/t5/Sky-TV/Big-News-Disney-HBO-Max-amp-Hayu-are-coming-to-Sky/ba-p/5204197#...

[Daniel0210]

@garypen 

I have merged your post into the main thread discussing these additions. 

[Wibbly-Woo]

I am now reading this offer - differently

It appears that Q customers with Signature may also need Sky Cinema in order to receive free Disney + ?

If that's the case - then it's goodbye sky after 23 years 

https://www.skygroup.sky/en-gb/article/sky-brings-together-netflix-disney-hbo-max-and-hayu-into-one-...

"Sky and Disney have signed a new multi-year agreement in the UK and Ireland, giving more Sky customers access to Disney stories and entertainment. From March, eligible Sky TV customers will receive Disney+ Standard with Ads included in their subscription, worth £5.99 a month, with the option to take the Disney+ Standard or Premium plan while keeping that saving.  

This includes Sky Stream and Sky Glass customers with Ultimate TV, Sky Q customers*, and Sky Essential TV customers with Sky Cinema."

[oj01]

Edited to re-read

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[SKY1992bf]

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@Wibbly-Woo wrote:

I am now reading this offer - differently

It appears that Q customers with Signature may also need Sky Cinema in order to receive free Disney + ?

If that's the case - then it's goodbye sky after 23 years 

https://www.skygroup.sky/en-gb/article/sky-brings-together-netflix-disney-hbo-max-and-hayu-into-one-...

"Sky and Disney have signed a new multi-year agreement in the UK and Ireland, giving more Sky customers access to Disney stories and entertainment. From March, eligible Sky TV customers will receive Disney+ Standard with Ads included in their subscription, worth £5.99 a month, with the option to take the Disney+ Standard or Premium plan while keeping that saving.  

This includes Sky Stream and Sky Glass customers with Ultimate TV, Sky Q customers*, and Sky Essential TV customers with Sky Cinema."

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@Wibbly-Woo  you don't need cinema to get access to the app just the relevant basic package 

but you do need cinema to get the Disney linear channel (the app is also included in the cinema subscription)

[Timelord2018]

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@Wibbly-Woo wrote:

I am now reading this offer - differently

It appears that Q customers with Signature may also need Sky Cinema in order to receive free Disney + ?

If that's the case - then it's goodbye sky after 23 years 

https://www.skygroup.sky/en-gb/article/sky-brings-together-netflix-disney-hbo-max-and-hayu-into-one-...

"Sky and Disney have signed a new multi-year agreement in the UK and Ireland, giving more Sky customers access to Disney stories and entertainment. From March, eligible Sky TV customers will receive Disney+ Standard with Ads included in their subscription, worth £5.99 a month, with the option to take the Disney+ Standard or Premium plan while keeping that saving.  

This includes Sky Stream and Sky Glass customers with Ultimate TV, Sky Q customers*, and Sky Essential TV customers with Sky Cinema."

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That's referring to Sky Essential TV package on Sky Stream 

That will require Sky Cinema to get Disney+ Standard with Ads included 

[Sammytouhey]

Please help we had a email to say that from

March we would get free Disney plus . Not herd a thing since and we are now in march?

[PandJ2020]

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@Sammytouhey wrote:

Please help we had a email to say that from

March we would get free Disney plus . Not herd a thing since and we are now in march?

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Yup, not live yet.  12th of March seems to be favourite.

[mummyL]

Sorry if I'm sounding dense, but it's March now and I don't see the Disney+ channel on my TV guide. I've got the app (the same as all the other apps on my TV) but I can't use that as it wants me to buy a subscription. So how will I access the Disney+ channel? I'm assuming I'll get it as I had an email to that effect. Thanks

[SKY1992bf]

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@mummyL wrote:

Sorry if I'm sounding dense, but it's March now and I don't see the Disney+ channel on my TV guide. I've got the app (the same as all the other apps on my TV) but I can't use that as it wants me to buy a subscription. So how will I access the Disney+ channel? I'm assuming I'll get it as I had an email to that effect. Thanks

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@mummyL the channel hasn't launched yet it will sometime in march

[mummyL]

Thanks so much for your reply. I shall await its launch!