No picture but sound

[helenapril68]

we are 3rd week ot frustrating as we're paying for sky streaming 

[lettice]

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@David89898989 wrote:

Yes, both episodes. It also happened on Chicago Med but going back to the start and watching without skipping adverts resolved it for Med. 

Any idea how I can watch the episodes of PD? 

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Have moved you post and replies to this ongoing issue thread.

Read the posts her and the answered post.

In the meantime, you can watch the episode on Sky Go or and only if you have the uhd  pack on Sky Stream, the uhd version plays out fine, it seems only the hd version is causing the issue.

[caesarome]

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@David89898989 wrote:

Any idea how I can watch the episodes of PD? 

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@David89898989 

Sky Go as the episode plays on there without any issues.

[Chezza436]

You said you has fixed last weeks episode and it's still the same & now this weeks episode is doing exactly the same.

[Alison251]

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@Cozitsme wrote:
Started watching and after 2nd ads at about 15 mins screen is black but there is sound. Can hear the dialogue but no picture. Anyone else experiencing this

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It was like this last week and same again this week 

[SK80]

Is there a reason this hasn't yet been fixed for the two episodes that are having this issue? 

[Sean150]

Just tried watching episode 6 and had the same problem as episode 5, when will this be resolved? 

[doc6]

Hi all, it's about Chicago PD having had problems with series 12 episode 5 the same has happened with episode 6 this time 13 minutes into it, the last time on episode 5 was 18 minutes into it. None of these issues have NOT been resolved. Who can do anything about this issue 

[123Lorna]

Hiya I'm finding the same problem first half fine then break then screen is blank but you can still hear it this has been on 2 episodes now abit annoying 

[123Lorna]

Hopefully it won't take to long for you guys at sky to fix this problem just waiting to see of its the same on episode 7

[lettice]

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@doc6 wrote:

Hi all, it's about Chicago PD having had problems with series 12 episode 5 the same has happened with episode 6 this time 13 minutes into it, the last time on episode 5 was 18 minutes into it. None of these issues have NOT been resolved. Who can do anything about this issue 

---

Have moved you post to this ongoing issue thread.

Read the posts here and the answered post.

In the meantime, you can watch the episode on Sky Go or and only if you have the uhd  pack on Sky Stream, the uhd version plays out fine, it seems only the hd version is causing the issue.

[xenon81]

I've just downloaded S12 E5 of Chicago PD and it seems to be working now. Remember, if using Sky Q you will need to fully delete the broken episode from your Recordings list, then go into deleted items (go into Recordings, select Manage, then Deleted) and delete it from there, before downloading the new version. 

PS. Episode 6 is working too, but again follow the above advice before re-downloading it.

[Bigman641]

I have just tried watching episode 5 on sky stream and it is still not playing after the adverts.

[Kt41]

This is great for people with sky Q , any advice for people with sky glass!! 

[xenon81]

With Stream/Glass they should just play whatever is on Sky's servers at the time as they don't download to a hard drive. Perhaps the streamed version is yet to be fixed.