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Discussion topic: new customer cannot make calls

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This message was authored by: mick19541

new customer cannot make calls

hello,i am a new sky superfast broadband customer & today is my activation date.  Broad band is fine.  I can receive calls from a landline, but i cant make calls from a landline & get the engaged tone.

 

any help would be great. been messing about with this since 8 am.

Thank You

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This message was authored by: Mark39

Re: new customer cannot make calls

Posted by a Superuser, not a Sky employee. Find out more

@mick19541 is your phone plugged into your broadband Hub?

This message was authored by: Daniel0210

Re: new customer cannot make calls

Posted by a Superuser, not a Sky employee. Find out more

@mick19541 

It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation. Presumably you've got it plugged into the back of the hub and NOT a wall socket?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: mick19541

Re: new customer cannot make calls

Thank you for the replies........still trying to navigate this website so i can reply!  Yes, the connections are all ok & connected correctly.

This message was authored by: Daniel0210

Re: new customer cannot make calls

Posted by a Superuser, not a Sky employee. Find out more

@mick19541 

As already stated if your activation date is today… It's normal for the Sky Talk landline to not operate fully for 24+ hours after the broadband activation. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Avatar for mick19541
Level 1 icon
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This message was authored by: mick19541

Re: new customer cannot make calls

Yep,  all working now. Thanks again for the replies all.

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