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Discussion topic: Upgraded to Fibre Ultrafast, voice light orange and no dial tone since

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This message was authored by d3m0n This message was authored by: d3m0n

Upgraded to Fibre Ultrafast, voice light orange and no dial tone since

Like the above, our connection was upgraded on Tuesday to Ultrafast Fibre, since then our phone has been dead, it took a while to notice as the only person who calls us on that is my elderly MIL. I've tried all the reset/reboot suggestions and no different.

 

Logging onto the router to view the status says voice status "connecting"

 

I can only assume that we will need an engineer out to resolve this?

 

The bit of the log below is following a reset


00:00:45 syslog: Voice Disconnected
 00:00:49 syslog: Voice Connecting

 16:02:53 syslog: TR69: Connect to Production ACS
 16:02:53 syslog: TR69: Connection to ACS Complete
 16:02:57 syslog: TR69: Voice Line SIP configuration received


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d3m0n
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This message was authored by d3m0n This message was authored by: d3m0n Answer

Re: Upgraded to Fibre Ultrafast, voice light orange and no dial tone since

Ive just been on to tech support and a voice config has been pushed and I can now make calls!

 

Thanks for everyone's help

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