Upgraded to Fibre Ultrafast, voice light orange and no dial tone since

[d3m0n]

Like the above, our connection was upgraded on Tuesday to Ultrafast Fibre, since then our phone has been dead, it took a while to notice as the only person who calls us on that is my elderly MIL. I've tried all the reset/reboot suggestions and no different.

Logging onto the router to view the status says voice status "connecting"

I can only assume that we will need an engineer out to resolve this?

The bit of the log below is following a reset

00:00:45 syslog: Voice Disconnected
 00:00:49 syslog: Voice Connecting

 16:02:53 syslog: TR69: Connect to Production ACS
 16:02:53 syslog: TR69: Connection to ACS Complete
 16:02:57 syslog: TR69: Voice Line SIP configuration received

[Highlinder]

@d3m0nDo you have another way to report this issue to Sky, via mobile? If you have no other way let us know.

[d3m0n]

Yeah, think i have the VIP app installed on my mobile, will give that a whirl in the AM. Was hoping there maybe some update or trick I hadn't found to resolve the issue

[Highlinder]

@d3m0n  Have you re-started the router at any point since the upgrade happened?

[Mr+Flibbles+86]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you  

[d3m0n]

Yes, the router has been reset.

[Highlinder]

@d3m0nLooks like the thread has been escalated to Sky and @Mr+Flibbles+86  has sent a chat request to you.

[d3m0n · Accepted solution]

Ive just been on to tech support and a voice config has been pushed and I can now make calls!

Thanks for everyone's help

[Highlinder]

@d3m0n  Glad to see that you finally got it all sorted out.

[d3m0n]

Unfortunately not the end of the dramas, voice is ok now but we have complete wifi dropouts with the router restarting randomly.

It was fine until we went to ultrafast, I will set up another thread on the hub restarts

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation. 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks