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Discussion topic: Telephone line been out of order for 33days.Need to inform my supplier re compensation.as the whole

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This message was authored by cwilliam This message was authored by: cwilliam

Telephone line been out of order for 33days.Need to inform my supplier re compensation.as the whole

How can I report that I have not had use of the phone for 33 days due to the telephone cables have been stolen in the local area.need to report to my supplier re compensation

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This message was authored by GD1 This message was authored by: GD1

Re: Telephone line been out of order for 33days.Need to inform my supplier re compensation.as the wh

Posted by a Superuser, not a Sky employee. Find out more

@cwilliam  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Mark39 This message was authored by: Mark39

Re: Telephone line been out of order for 33days.Need to inform my supplier re compensation.as the wh

Posted by a Superuser, not a Sky employee. Find out more

I'm sure Sky are aware of the problem, but have you confirmed with them?  Where it's due compensation is paid automatically within 30 days of the problem being rectified.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Telephone line been out of order for 33days.Need to inform my supplier re compensation.as the wh

Posted by a Superuser, not a Sky employee. Find out more

@cwilliam 
You may struggle for compensation for the full period if you haven't reported it to Sky yet. See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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