Talk Shield Problem

[Tommy2]

I cant beleive the issue with Sky Talk Shield still ahsnt been fixed yet, this is quite disspaointing as many people use it.

[bige1216]

I can't beleive we are back to radio silence.  Still no change still in the Talkshield page error and just to add when you try the landline 1780 to check if its activated or not there are NO prompts only recorded message directing you to back to the website....... BRILLIANT  !! . And this is a system designed to prevent people from scammers and nuisance calls.

[bige1216]

Is there any good news with this issue as the situation is still the same. 

[StaceD]

Hi, we hae identified a root cause and a fix. We had some issues with it in testing last week and we're hoping to get it re-tested and deployed in the next week. Thanks

[StaceD]

The fix has been completed and re-tested. It will be in the next available release. I'll let you know when it's rolled out, so that we can check it's fixed everyone's issues. Thanks

[Mark39]

Thanks for the updates @StaceD .

[StaceD]

Hi all, we released the change earlier today. Could you re-test for me please? Thanks

[jayuk78]

No change for me on the app or via mobile browser or desktop browser 

[jayuk78]

 

[bige1216]

No change for me either just the same Whoops there's been an error message

[SuperMatt]

Hello, @jayuk78. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[jimbothered1]

Still the same error for me:

Technical error

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