Talk Shield Problem

[-Heather-]

Hi @pcdoc, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and look into this further with you. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 
 

[KrazyMonkey]

I chatted to them a few days ago and they did NOTHING.

They asked me to check the usual, delete cookies, clear history, try a different browser, a different device etc.

They then told me it wasn't at my end and they couldn't find a vault and then told me to just keep checking to see if it resolves on its own. POINTLESS!

I found out that you can switch the sheild on and off by dialing 1780 and selecting option 1.

[Mark39]

@KrazyMonkey we're still awaiting an update from Sky here. I suspect the customer services team aren't aware of the fault. You can actually manage most Sky Talk Shield functions from your phone handset as well as online: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-start  

[mc321]

---

@Mark39 wrote:

@KrazyMonkey we're still awaiting an update from Sky here. I suspect the customer services team aren't aware of the fault. You can actually manage most Sky Talk Shield functions from your phone handset as well as online: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-start  

---

But how do you see and block numbers?

Talk shield has been broken for more than a year via the mysky app https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App-Talk-Shield-Settings/m-p/5283739#M23932

And now we cant get to the settings online as the page wont load anymore

[Jonn0]

I need to see who called me yesterday so I've tried to open the Sky Talkshield page. On both Android phone and Windows 11 PC the page is just blank and doesn't load.

Anyone else having this issue?

[Mark39]

@Jonn0 yes. I've moved your post into an existing thread on the subject. See the post marked as the Answer for the current position.

[StaceD]

Hi everyone just to keep you posted that we are investigating and have been able to replicate the issue. We have identified a fix and are working to get it rolled out as quickly as we can to restore service. Thank you for your patience. 

[Mark39]

Thanks for the update @StaceD 

[bige1216]

When will this be sorted. I can't see if Talkshield is activated or not but get lots of nuisance and unwanted calls to my landline. Never been able to access this service to check it or whatever.

[Mark39]

@bige1216 see Sky's post on 11 September. They don't give dates.

[mc321]

@StaceD Thanks for the update,hopefully its fixed soon

Can you tell us is this finally going to fix the issue with sky talk settings not being accesible via the mysky app also which has been broken since last year?

[bige1216]

i have tried to access this service many times over a long period .  I cant block numbers or access anything. I am getting scam calls to often now. i can't check if its active. It doesn't seem to filter anything. i am 85 and my son says a bit too trusting at times i am sometimes scared to answer the phone. 

is there a way to check if it is activated. if i can't see numbers i cant add them . i did feel safer with BT landline security. this sky service  non existant. its part of whole package i pay for but its not fit for purpose.

[Mark39]

@bige1216 there's a separate, long outstanding fault which affects some customers and is different to the more recent fault being discussed here.

If you've not been able to open the Shield online for a long time, I'd guess you're affected by the first fault, which Sky are still working on after many months. The second fault is much more recent.

You can block numbers using your phone handset, rather than doing it online as explained in the help guide below. It's less convenient, but at least of some use.

https://www.sky.com/help/articles/sky-talk-shield-using-star-and-block-lists

[jayuk78]

@KrazyMonkey @Mark39 @bige1216 @mc321 @StaceD

Thanks everyone for this thread and updates. I can confirm that like many others, I have been unable to access my Sky Talk Shield settings via your website or App for probably 18+ months now. I see many many people have reported this in many different ways. I just keep my fingers crossed it will be sorted soon. I am having to manually add or remove blocked or starred numbers manually using my landline handset which is ok but not really that convenient. It's more fiddly and time consuming and it's not really the service you expect when paying for a Sky Talk landline product.

[StaceD]

Hi all, we have released the fix for this today. This should definitely resolve the web version. I'm checking on the app. Thanks for your patience.