Talk Shield Problem

[-Heather-]

Hi @pcdoc, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and look into this further with you. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 
 

[KrazyMonkey]

I chatted to them a few days ago and they did NOTHING.

They asked me to check the usual, delete cookies, clear history, try a different browser, a different device etc.

They then told me it wasn't at my end and they couldn't find a vault and then told me to just keep checking to see if it resolves on its own. POINTLESS!

I found out that you can switch the sheild on and off by dialing 1780 and selecting option 1.

[Mark39]

@KrazyMonkey we're still awaiting an update from Sky here. I suspect the customer services team aren't aware of the fault. You can actually manage most Sky Talk Shield functions from your phone handset as well as online: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-start