Talk Shield Problem

[mc321]

Thanks @StaceD  just tried on the web version and can confirm (at least for me ) it now works

Hopefully the app issue will be finally sorted after so long being broken and nothing been done about it despite all the reports over the past year

[StaceD]

That's great news! 

Could you also do me a favour and please try the app. We're trying to isolate something and I want to see if it works now we've fixed this. If you could let me know that would be super helpful. Any screenshots of what happens or errors would also be super useful. Please don't share any account numbers or sensitive information though. Thanks

[mc321]

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@StaceD wrote:

That's great news! 

Could you also do me a favour and please try the app. We're trying to isolate something and I want to see if it works now we've fixed this. If you could let me know that would be super helpful. Any screenshots of what happens or errors would also be super useful. Please don't share any account numbers or sensitive information though. Thanks

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Hi @StaceD i tried the app and nothing has changed

If you look at this link from other posts i made previously you will see a screenshot i provided before https://helpforum.sky.com/t5/Mobile-Apps-Websites/My-Sky-App-Talk-Shield-Settings/m-p/5283739#M23932

Same thing is still happening,it appears the app is trying to resolve to somewhere that does not exist after a change was made last year and it never worked since

[StaceD]

Super - thanks for trying. Leave it with me, I'm trying to work out how to fix. 

[jayuk78]

@StaceD @mc321 I have just looked at your post with the screenshot and it's exactly the same error message I have been getting for around 18 months now 

[jayuk78]

@StaceD @mc321 

 

[jayuk78]

@StaceD @mc321 Unfortunately I have to report that both the tablet/phone version of the website and the desktop site is still not working for me when wanting to view my Sky Talk Shield. Slightly different error message compared to the App though (screenshot attached)

[jayuk78]

 

[bige1216]

Definitely has not fixed the web version either

[mc321]

I just double checked again and still working for me via the web

Strange that the web version works for me now after whatever fix was rolled out (app is still broken) but others are still having issues 

Could it be browser related or something like that?

[bige1216]

I have now tried it on both  Edge and Firefox .  Firefox set up to clear browser and cookies automatically when closing so no cookie coflicts 

[StaceD]

Looks like we've fixed one issue and uncovered another! I've asked the teams who were investigating originally to re-look and provided them with the updated screenshot. We're troubleshooting and I'll keep you posted. 

In terms of the app, that is now also under investigation and we're trying to work through the triage and diagnositcs. I'll update on the other post when I have any progress to share. 

Thanks for the info

[ProbsSteph]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[bige1216]

thankyou , i can't use a mobile phone so no ap. I do fear i may be caught out by these clever scammers and it doesn't seem to stop any off them calling me

[bige1216]

nothing happend , no chat, skytalk still in error in both browsers