Sky Talk Shield - cannot amend via the website or My Sky App

[Dawn-Tracey]

@Rogdjw  yes its still the same and been over a month now sinse any updates what so ever so presuming now they just arnt gonner fix it or sort it out its disgusting way to treat customers x

[Fleursmom]

The ceo office has as good as confirmed  it wont be fixed- no explanation as to why however 

[Dawn-Tracey]

@Fleursmom shocking way to treat customers think they need a new technical department x

[tedglen]

Lets see how many people see this (if any!) before it's taken down.... (and I'm banned!, but past caring)

Months ago a Sky employee I was in discussion with let it slip the the reason behind all of this was because the system had been hacked by persons unkown..

[Dawn-Tracey]

@tedglen i think they just thought every 1 had forgoten about it n gone away were not all stupid we kind of know now there not gonner do owt about it and they sky team very rarely put anything on i just dont just landline now.

[Mark39]

---

@tedglen wrote:

Lets see how many people see this (if any!) before it's taken down.... (and I'm banned!, but past caring)

Months ago a Sky employee I was in discussion with let it slip the the reason behind all of this was because the system had been hacked by persons unkown..

---

If it was a hack, and I'm sceptical of that, it was pretty ineffective, as only a relatively small number of customers appear to be affected.

[tedglen]

And ALLEGEDLY over 20,000 accounts were affected... hardly a small number.

[Dawn-Tracey]

Maybe  you know better than us but the fact people on here are asking questions and affected by it is people affected by a problem that needs sorting every one has there own reasons for needing this service fixing and not being swept under the carpet as it is being !!! 1 person affected is 1  too many in my opinion !!!!

[Fleursmom]

Not at all surprised

[Jitty1]

Had a call from head office yesterday about this matter , asked me if i was still getting the same message when i tried to access Sky Talk Shield , i said yes i was so then he asked me to uninstall the app and then reinstall it , i think that i tried this in the past but tried it again anyway , of course it didnt work , he said that he would call again in a few weeks with any updates for me , i am not holding my breath that this will ever get fixed .

[Rogdjw]

Does seem strange that the feature has just disappeared, especially one that's potentially so useful 

guess the only real option is to buy a third party call screener 

[Rogdjw]

Also, on related matter, what is it with the voice annnouncment of calls ?

if it's a saved number we have it's fine, the phone reads the name out fine, however for a string of numbers it reads them out so fast and so joined up it's unintelligible 

[Heather2201]

Hi, I'm sorry but this isn't good enough. I manage my grandparents sky account, they cannot manage talk shield using the phone or the website themselves, I do this for them and I live 150 miles away.

It is unacceptable that this service is still not working. They are now receiving phone calls from scammers pretending to be sky of all people and I have no way of blocking the calls for them! 

They pay for a service and this needs to be fixed asap.

[Dawn-Tracey]

They honestly dont care now the fact this has gone on for so long and nothing makes me believe nothing will be done to fix i have cancer and really need access to the sky talk shield but cant get it thru to them seams unfair that they dont care about paying customers.

[Heather2201]

It's disgusting behaviour, I'm so sorry you're having to deal with this as well Dawn-Tracey.